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Why is my discovery failing with the error “Skipping device xx.xx.xx.xx as walkfile doesn't exist”?

This article is about adjusting Statseeker settings to get SNMP data from devices that do not respond well to data requests. 

Discovery fails with the message “Skipping device 10.8.10.33 as walkfile doesn't exist”

This error indicates issues with the device's response to SNMP requests.

If you are using Statseeker 5.6.2 the first thing to check is that you have the latest Service Pack - 1.0.5 which has fixes for some discovery issues.

If you have an earlier 5.6.2 Service Pack version can you please install this Service Pack which can be downloaded from the page linked below:

https://docs.statseeker.com/administration/statseeker-service-packs/

There are two options to get the device to respond properly:

Option A - Delete the device and then reduce the values "Max Simultaneous Device Walks" to 1 which lowers the concurrent SNMP requests to the device and the "Max Repetitions" to 10 which reduces the number of OIDS in a walk packet.

This can be done by:

  1. Go to the "Discover My Network" page in the "Network Discovery" section of the Admin Tool GUI.
  2. On the "Manual Device Addition" panel click the "Customize And Run" button.
  3. Enter the device "IP Address" and choose the "SNMP Credentials" in the drop-down list and then expand the options by clicking the "Show Advanced Options" button.
  4. Expand the SNMP Options by clicking on the bar.
  5. Change the "Max Simultaneous Device Walks" to 1 and the "Max Repetitions" to 10.
  6. Leave the panel expanded and run the discovery by clicking the "Start Discovery" button at the bottom.

If this does not work, delete the device again and go to the same section and click the "Use Getnext" slider and run the discovery again.

If that does not work repeat the procedure using the "Minimal Walk" slider.

Option B - Add a line to the "ADMINISTRATION" tab > "Network Discovery - Advanced Options" section > "SNMP Config" page "SNMP Config (CFG format)" box for the device with the same values as above and click the "Save" button and then rewalk the device.

e.g. for 10.200.204.51

Please note: The settings in this box are sensitive to the correct quotes being used.

Please also note: The settings for "Max Simultaneous Device Walks" and "Max Repetitions" are explained at the bottom of this page.

Rewalk via "Console" tab > "Device Viewer" page > "Discovery" option > "RewalK" panel "Run now" button: