Why are there no details in my Alerts?

If an Alert is not putting in details like the device name etc in it's content you may be hitting the api_row_max_limit because of a large number of entities on the server.

This is the limit on the number of rows that the API is allowed to load into memory.

If this problem is occurring you may see "api row limit" errors in the Statseeker base logs which can be checked with the Logviewer in the Statseeker Admin Tool GUI.

The fix for this is to increase the 'api_row_max_limit' in the Advanced Options to a greater number than the number of entities on the server.

To find the number of entities in Statseeker please run the command below on the command line:

sqlite3 /home/statseeker/nim/etc/db/api-ega.db "select count(*) from entity"

Then add the parameter api_row_max_limit to the Statseeker advanced options with a number higher than what the sqlite3 query returned.

e.g.

‘api_row_max_limit’ ‘2000000’

This issue may also impact the MAC/IP dashboard.